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We aim to make ordering from Baltany UK as straightforward as possible, with clear pricing, fast dispatch and no unexpected charges.
Shipping to UK addresses is free.
All prices shown on baltany.co.uk include VAT, so the price you see on the product page is the price you pay for the watch.
Watches that are in stock are normally dispatched within 1 business day of your order being placed.
Orders shipped to European destinations are charged at a flat delivery rate of £20.
European orders are sent DDP (Delivered Duty Paid). This means applicable import duties, taxes and customs charges are handled as part of the shipment, so you should not receive any additional customs or import charges when your order arrives.
The price shown at checkout, including the £20 delivery charge, is therefore the total amount you should pay for your order.
If your watch is in stock, we aim to dispatch your order within 1 business day.
Orders placed at weekends or on UK bank holidays will normally be processed on the next business day.
Dispatch can occasionally take a little longer during exceptionally busy periods, promotional events or around public holidays. If there is an unexpected delay with your order, we will keep you informed.
Business days are Monday to Friday, excluding UK bank holidays.
Under normal circumstances, watches shown as available on our website are held in stock and ready for dispatch.
Our stock levels are updated regularly, but inventory can sometimes change quickly. On rare occasions, an item may become unavailable shortly after an order has been placed.
If this happens, we will contact you by email as soon as possible and give you the choice of:
We will never substitute a different watch without your agreement.
Delivery times begin from the date your order is dispatched rather than the date the order is placed.
UK orders will generally arrive sooner than international orders. Overseas delivery times can vary depending on the destination and local delivery network.
Any delivery timeframe provided is an estimate rather than a guaranteed delivery date unless we have specifically agreed otherwise with you.
If you have any questions about delivery before placing an order, please contact our team and we will be happy to help.
We want you to be completely happy with your Baltany watch. If something isn't right, our UK team is here to help with returns, exchanges and warranty support.
If you change your mind about a watch purchased directly from baltany.co.uk, you can return it within 30 days of receiving your order for a refund or exchange.
If you choose to exchange your watch for a more expensive model, you'll simply need to pay the difference in price.
When you buy online, you have the right to cancel your order within 14 days of receiving it. After telling us that you wish to cancel, you then have a further 14 days to return the item.
You may carefully inspect and try on the watch in the same way that you reasonably could in a shop. If the watch has been handled beyond what is necessary to inspect it and this has reduced its value, we may make an appropriate deduction from the refund.
Where your statutory cancellation rights apply, we will also refund the cost of our standard delivery service. Additional delivery upgrades are not refundable beyond the cost of standard delivery.
We extend our change-of-mind returns period to 30 days. For returns made after the statutory 14-day cancellation period, the watch must be in a condition suitable for resale.
For change-of-mind returns, the customer is responsible for the cost of returning the watch to us. We recommend using a tracked and appropriately insured postal service.
Every new Baltany watch purchased directly from Baltany UK is covered by our two-year warranty from the date of purchase.
Our warranty covers manufacturing defects and faults affecting the normal operation of the watch under normal use.
It does not normally cover accidental damage, misuse, normal wear and tear, scratches or cosmetic damage, damage to straps or bracelets through use, or damage caused by work carried out by an unauthorised third party.
All Baltany UK warranty repairs are carried out in the UK. You will not be asked to send your watch overseas for repair.
Most warranty repairs are completed within approximately 15-40 working days of the watch arriving with our UK repair team. Repair times can vary depending on the nature of the fault and the availability of any parts required. If we expect the repair to take longer, we will keep you updated.
Replacement watches may occasionally depend on stock availability, but warranty repairs themselves are carried out in the UK.
If your watch arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible. We will arrange the appropriate return and will cover reasonable return postage costs.
Your two-year Baltany warranty is provided in addition to your statutory consumer rights and does not replace or limit those rights.
To request a return, exchange or warranty repair, email support@baltany.co.uk with:
One of our Customer Support Team will normally reply within 1-2 business days with the next steps and UK return instructions.
Nothing in this returns or warranty policy affects your statutory rights under UK consumer law.
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